Privacy Policy

At Hillcity Customs, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website, products, and services (collectively referred to as “Services”). By accessing or using our Services, you consent to the terms outlined in this Privacy Policy. Please read carefully to understand how we handle your personal information.

1. Information We Collect

We collect information in the following ways:

  1. Personal Information You Provide:
    • Name, contact details (email, phone, address), and vehicle information (e.g., make, model, customization preferences) when you use our services, request a quote, or contact us.
  2. Automatically Collected Information:
    • Log data such as IP address, browser type, device information, and browsing behavior on our website.
    • Cookies and similar tracking technologies to help improve the user experience, analyze site performance, and understand how visitors find and use our website.
  3. Information from Third-Party Sources:
    • Information from our partners or service providers to help improve our offerings, such as analytics services or marketing platforms.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Services.
  • To communicate with you about your inquiries or project updates.
  • To personalize your experience and offer tailored recommendations.
  • To process transactions and deliver the services you request.
  • To comply with applicable legal obligations, resolve disputes, and enforce our agreements.
  • For marketing and promotional purposes, including notifying you about new services or offerings that may interest you.

3. Sharing Your Information

  • Hillcity Customs does not sell or rent your personal information. We may share your data in the following circumstances:
  • With trusted third-party service providers (e.g., vendors, contractors, and business partners) who assist in operating our Services or processing transactions.
  • To comply with legal requirements, such as responding to subpoenas, court orders, or other legal processes.
  • For research purposes, internal analytics, and to improve customer experience.
  • With our business affiliates, agents, and partners to inform you about new products, services, or promotions, but only if you have agreed to receive such communications.
  • We ensure that any third-party recipients of your data adhere to strict confidentiality and data protection standards.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze site traffic. Cookies allow us to recognize your device and remember your preferences, helping us improve the website and provide personalized content.

You have control over cookies through your browser settings, where you can accept or decline cookies. However, please note that disabling cookies may affect the functionality of certain features on our website.

5. Data Security

Hillcity Customs takes your privacy seriously and implements robust security measures to protect your data:

  • Industry-standard encryption to protect sensitive information during storage and transmission.
  • Secure hosting in monitored data centers with physical, electronic, and procedural safeguards.
  • Restricted access to personal data, with only authorized personnel having access as needed.
  • Regular audits and updates to ensure compliance with best practices and regulatory standards.

Despite these efforts, no security system is entirely foolproof. We encourage you to take additional precautions to protect your information.

6. International Data Transfers

If you access our website or Services from outside Sri Lanka, please be aware that your information may be transferred to, processed, and stored in countries with differing privacy laws. By using our Services, you consent to such transfers and acknowledge that your data will be handled in accordance with this Privacy Policy.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. Once no longer required, your information will be securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access and Correction: You can request access to or correction of your personal information.
  • Deletion: You may request the deletion of your data, subject to certain legal exceptions.
  • Opt-Out: You can opt out of receiving marketing communications or data processing activities, where applicable.

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites, services, or content. This Privacy Policy does not apply to those third-party sites. We recommend reviewing their privacy policies, as we are not responsible for the privacy practices or the content of third-party websites.

10. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy as needed. Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent update. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Hillcity Customs

Email: info@hillcitycustoms.com

Phone: +94 77 181 9999 | +94 77 251 5451 | +94 77 6000 998

Last Updated: 18.02.2025